Terms & Conditions
Please read these terms before using the Rudraa Ratna website or placing an order.
Use of the website
By using this website you agree to use it lawfully and not to misuse the content, services or features provided.
Products, pricing & availability
Product information, pricing, offers and availability may change without prior notice. We make reasonable efforts to keep details accurate, but occasional errors may occur and will be corrected where possible.
Orders & confirmation
Orders are confirmed through the website checkout and/or payment confirmation. WhatsApp is used for consultation and support, not as the buying channel. We may decline or cancel an order in case of unavailability, suspected fraud or pricing errors, with any applicable refund.
Seller identity & grievance contact
Seller identity, store address, grievance officer, privacy contact and tax details are shown below and form part of these terms. Buyers can use these details for complaints, privacy requests, order support and escalation.
Tax invoice and GST
GST or tax details are provided on invoice or order confirmation where applicable. If you need a tax invoice, request it before or immediately after placing the order so the correct billing details can be captured.
Nature of products & disclaimer
Rudraa Ratna sells traditional, spiritual, lifestyle, decor and gifting products such as crystals, Rudraksha, gemstones, Vastu and Feng Shui items, and figurines.
These products are not medical, financial, legal, astrological or fixed-result products, and we make no guaranteed claims of wealth, health, cure, legal outcome or specific results.
Wording such as "energised with special mantras and sacred codes" refers to a traditional, belief-based practice and is not a guarantee of any outcome. Buyers should use their own judgement and consult qualified professionals for medical, financial or legal matters.
Belief-based recommendations
Rudraksha, gemstone and crystal recommendations are based on tradition and belief, and on the purpose you share. They are offered as guidance, not as professional or guaranteed advice.
Payments, shipping & refunds
Payments, shipping and refunds are governed by our Shipping Policy and our Refund & Cancellation Policy, which form part of these terms.
Intellectual property
All content on this website, including text, product copy, images, artwork, logos and design, is the property of Rudraa Ratna or its licensors and may not be copied or reused without permission.
Limitation of liability
To the extent permitted by law, Rudraa Ratna is not liable for indirect or consequential losses, or for outcomes arising from belief-based use of spiritual or lifestyle products. Our liability for any order is limited to the amount paid for that order.
Governing law
These terms are governed by the laws of India, and any disputes are subject to the jurisdiction of the appropriate courts in India.
Contact
For any question about these terms, contact us on WhatsApp at +91 93191 74358.
Seller / website operator: Rudraa Ratna
Store address: Upper Ground Floor, World Trade Tower, Plot No. 1, Block B, Sector 16, Noida, Uttar Pradesh - 201301
Grievance officer: Shivi Agarwal
Contact: WhatsApp +91 93191 74358 · Email info@rudraaratna.com
GST / tax details: Provided on tax invoice where applicable
Contact: WhatsApp +91 93191 74358 · Email info@rudraaratna.com
Trust and safety note: Gemstone, Rudraksha, crystal, and spiritual products are sold as traditional, spiritual, and lifestyle items. Rudraa Ratna does not make medical, financial, legal, or fixed-result claims. For damaged, missing, wrong or tampered parcel claims, record a clear unboxing video before opening the package.