Privacy Policy

Information we collect

When you enquire, order or chat with us, we may collect:

• Name, phone number, email address and delivery address
• Product interest and consultation preferences
• Order and payment reference details
• Messages you send us on WhatsApp or through website forms

Why we collect it

We use your information to:

• Process and deliver your orders
• Provide support, guidance and consultation
• Handle payments, fraud prevention and security
• Meet legal and regulatory requirements

Consent and notice

When you submit an enquiry, order, custom-mix request or WhatsApp request, you are choosing to share the details entered in that form so Rudraa Ratna can respond, process your request and provide support. Do not submit someone else's personal details without their permission.

Payment information

Payments are processed by third-party payment gateways. Rudraa Ratna does not store your full card number, UPI PIN, CVV or banking login credentials. Payment data is handled securely by the payment provider under their own policies.

Sharing of information

We share information only as needed with service providers such as couriers, payment gateways and support tools, so we can fulfil your order and support you. We do not sell your personal data to anyone.

Cookies & analytics

We may use cookies and basic analytics to understand site usage and improve the website experience.

Retention

Order, payment, delivery and compliance records are retained as required by applicable law. Enquiry and consultation details can be updated or deleted on request unless needed for legal, accounting, security or order-record purposes.