Frequently Asked Questions

Orders

Q: How long does domestic shipping take across India?
Orders are processed in 1 to 3 business days, with delivery typically in 3 to 7 business days across India.

Q: How can I track my order?
Visit our dedicated /track-order page with your order reference (RRPAY...) and phone number.

Products

Q: Are all crystals and stones 100% natural?
Yes. We curate strictly genuine, earth-mined minerals. We do not sell synthetic resin, plastic, or cheap glass imitations.

Q: What bead size should I choose?
Our standard crystal bracelets feature 8mm beads for balanced comfort; select designs feature 10mm beads.

Authenticity

Q: Do you provide a certificate of authenticity?
Precious gemstones and rare mukhi Rudraksha include laboratory certificates from recognized gemological testing centers. Crystal bracelets include Rudraa Ratna authenticity documentation.

Care

Q: How should I cleanse and charge my crystal bracelet?
Place under moonlight overnight, smudge with pure sandalwood dhoop, or rest on a Selenite plate. Avoid water on sensitive stones like Pyrite and Selenite.

Rudraksha

Q: Who can wear a 5 Mukhi Rudraksha?
5 Mukhi Rudraksha is governed by Lord Shiva and is traditionally considered universally suitable for anyone regardless of age, gender, or background.

Crystals

Q: What is a Pyrite Bracelet traditionally used for?
Pyrite is traditionally revered as a stone of golden confidence, focus, and prosperity symbol.

Gemstones

Q: What is the difference between natural, treated, and synthetic gemstones?
Natural stones are mined from the earth; treated stones have received heat or dye enhancement; synthetic stones are lab-created with identical chemistry. We disclose material identity with full transparency.

Vastu

Q: Where should Pyrite be placed for office or home Vastu?
In traditional Vastu and Feng Shui, Pyrite is commonly placed in the North or North-East direction, near your work desk or cash counter.